Job description
ABOUT THE JOB
- Manage and administer the Salesforce CRM system for internal users across the organization.
- Provide daily support and troubleshooting for users during the adoption and usage of the new CRM system.
- Gather, analyze, clarify, and verify business requirements from stakeholders and end users.
- Translate business requirements into clear functional documents, user stories, process flows, and system documentation.
- Collaborate with technical teams/vendors to ensure requirements are implemented correctly.
- Configure and maintain Salesforce features including workflows, reports, dashboards, user access, validation rules, and automation.
- Conduct system testing/UAT support and ensure delivered solutions meet business expectations.
- Support training sessions and create user guidance materials when needed.
- Proactively identify opportunities for process improvement and system optimization.
- Stay updated on Salesforce capabilities and business processes to recommend suitable enhancements.
ABOUT YOU
- Bachelor’s Degree in Computer Science, Information Technology, Engineering, or related fields.
- 3+ years of experience in Salesforce Administration, Salesforce Consultant, or a similar hybrid role.
- Strong hands-on experience with Salesforce CRM administration and support.
- Good understanding of business processes, especially CRM-related workflows.
- Ability to gather requirements, verify business needs, and create clear documentation.
- Experience working closely with business users and cross-functional stakeholders.
- Good analytical thinking, problem-solving, and communication skills.
- English communication skills at intermediate level or above (approximately 6/10+), especially for meetings and documentation.
- Proactive, quick learner, detail-oriented, and willing to explore business operations deeply.
- Good command english
- Experience supporting CRM implementation or transformation projects.
- Familiarity with Agile/Scrum working environments.
WHY AMARIS?
- Competitive salary and 13th-month salary
- 14+ annual leaves per year
- Premium healthcare insurance, starting from your probation period
- Project reviews and yearly performance appraisal
- Annual company trips
- Teambuilding activities: Team lunch/dinner, events, and celebrations, sports clubs (football, basketball, badminton, pickleball)
- International team with flexible working time
- Tailor-made career path
- Technical workshops and training courses
- Mobility: Opportunities to be on-site abroad in our offices in over 60+ countries
Equal Opportunity
Amaris Consulting is proud to be an equal opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.
Who are we?
Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.At Amaris, we strive to provide our candidates with the best possible recruitment experience. We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible. Here's what our recruitment process looks like:
Brief Call: Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!
Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!
Case study: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.
As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience.
We look forward to meeting you!